FAQ

What is the red number on the app icon?
The red notification number that shows up on the app icon actually shows you how many BITES or Calories you have left for the current day. You can turn this...
Wed, 17 Nov, 2021 at 11:03 AM
Can I use my iOS login with the Android app?
Yes, you can use your current account that you made with an iOS device to log into our Android app. Starting with Healthi v6.0, accounts across both Android...
Wed, 17 Nov, 2021 at 11:03 AM
Healthi Community Guidelines
Please help ensure the Healthi Community continues to be a supportive, empowering and friendly place for everyone by following a few simple Do’s and Don’ts:...
Wed, 17 Nov, 2021 at 11:04 AM
The app icon shows that I have notifications, where are they?
The red notification number that shows up on the app icon actually shows you how many BITES or Calories you have left for the current day. You can turn thi...
Wed, 17 Nov, 2021 at 11:04 AM
How do I redeem my weekly and activity BITES?
By default Healthi automatically redeems your weekly BITES first. If you want to change this go to Settings > Preferences > Settings > Tracker Opti...
Wed, 17 Nov, 2021 at 11:05 AM
I forgot my password. How do I reset it?
You can reset your password by: Going to https://account.healthiapp.com/forget-password Entering your email and clicking the Send button You will then ...
Fri, 19 Nov, 2021 at 10:34 AM
I connected my Fitbit, why isn't it showing any steps?
Your Fitbit account has been successfully connected to Healthi if you look under Settings > Sharing > Fitbit Step Tracking in the Healthi app and see ...
Wed, 17 Nov, 2021 at 12:36 PM
I already purchased the restaurant/beer/snack guide outside the app?
Using the Restaurant/Snack/Beer Guide within the Healthi app is an additional in-app purchase. There is unfortunately no way to transfer purchases between s...
Wed, 17 Nov, 2021 at 11:04 AM
How can I get a refund?
To request a refund please contact us at support@healthiapp.com with the following: A brief explanation of the reason why you're requesting a refund ...
Wed, 17 Nov, 2021 at 11:06 AM
How does Backup & Sync work?
Starting with Healthi iOS v6.0, all accounts are continuously synced with our backed servers so your data is always safe & secure. This is done automati...
Wed, 17 Nov, 2021 at 11:07 AM