FAQ

Why are activity bites not subtracted from my total?
If you are using either the Better Balance or Sugar Smart plan this is because activity bites are set to "Do Not Use" by default as it is encourag...
Wed, 17 Nov, 2021 at 11:08 AM
Barcode scanner is gray and won't scan. How can I fix this?
To fix this issue open the Settings app on your iOS device, search for Healthi and select it, then simply toggle the switch next to Camera to ON: Alte...
Wed, 17 Nov, 2021 at 11:09 AM
How do I use my Weekly or Activity allowance and how does it work?
The Weekly Allowance is an extra allowance that you can use each week.  The Activity Allowance is an extra allowance that you earn from exercising.  ...
Wed, 17 Nov, 2021 at 11:09 AM
How to add or remove favorite foods without tracking them?
You can add any food or recipe to your Favorites by simply tapping the favorite (heart) icon on the upper right: Once added you can remove items fr...
Wed, 17 Nov, 2021 at 11:09 AM
How does this app work? What are BITES?
Healthi is an app that allows you to track your activity and food intake for the purposes of losing weight.  BITES are food score values compatible with...
Wed, 17 Nov, 2021 at 11:10 AM
How do I get a refund?
To request a refund please contact us at support@healthiapp.com with the following: The order number from your Apple iTunes or Google Play purchase receip...
Wed, 17 Nov, 2021 at 11:12 AM
What are serving sizes for healthy checks?
1. Fruit & Veggies  Serving sizes are 1 cup for leafy greens and 1/2 cup for all other vegetables and fruits. 2. Whole grains Use the nutrition labe...
Fri, 21 Dec, 2018 at 12:22 PM
How to quickly add?
If you want to quickly add the bites for an item or meal that you already know the bites value of, you can do a quick add. From your Tracker, tap the Add (&...
Wed, 17 Nov, 2021 at 11:10 AM
How do I adjust my daily allowance to maintain my current weight?
You can adjust your daily allowance for maintenance mode in Settings > Preferences > Weight Loss Plan, simply change your Fitness Goal to Maintain Wei...
Wed, 17 Nov, 2021 at 11:10 AM
How can I log multiple items at one time from the food lists?
You can add more than one item at a time by tapping & holding on the first item you want to add which will display a checkmark next to it. From there si...
Wed, 17 Nov, 2021 at 11:11 AM