FAQ

What's the difference between Keeping Keto, Better Balance, Sugar Smart, etc?
One of the major advantages of Healthi is the variety of weight loss plans you can choose from. You can lose weight no matter which plan you choose as lo...
Wed, 17 Nov, 2021 at 11:00 AM
Better Balance - Complete Zero Bite Foods List and Plan Information
Below is the plan information and complete list of zero bite foods on Better Balance. When searching in the app for zero bite food, you can use the Zero...
Wed, 17 Nov, 2021 at 11:01 AM
Pro: How do I connect my Fitbit to track steps?
Healthi NOW SUPPORTS FITBIT STEP TRACKING! The best part is you don't even need a Fitbit device to get in on the fun. If you don't have a Fitb...
Wed, 17 Nov, 2021 at 11:01 AM
Do you support the new 2018 program changes?
Yes we do! You can access the new Better Balance weight loss plan by going to Settings > Weight Loss Plan. Better Balance builds on the proven Sugar Smar...
Wed, 17 Nov, 2021 at 11:02 AM
Better Balance is now supported! How do I switch?
The Better Balance weight loss plan is now supported on both iOS and Android apps! In order to begin using Better Balance, you will need to change yo...
Wed, 17 Nov, 2021 at 11:02 AM
Keeping Keto is now supported! How do I switch?
The Keeping Keto weight loss plan is now supported on both iOS and Android apps! In order to begin using Keeping Keto, you will need to change your c...
Wed, 17 Nov, 2021 at 11:02 AM
How can I sync across devices?
Continuous sync across devices is now available for free to all users, just follow these simple steps: Signup for a free account on your main device Then...
Wed, 17 Nov, 2021 at 11:02 AM
How can I delete an item from my log?
For ios devices, simply swipe from right to left over the item you want to delete, tap the red Trash Can icon and confirm Delete. For android devices,...
Wed, 17 Nov, 2021 at 11:02 AM
My barcode scanner isn't working...
If you are having trouble scanning barcodes make sure you take the following steps: Ensure you are scanning the barcode straight on and not sideways If y...
Wed, 17 Nov, 2021 at 11:03 AM
I upgraded to Pro but still can't access any of the premium features?
Please first head over to the App Store and make sure you have the latest version of Healthi. Once you have the latest version of the app and if you sti...
Wed, 17 Nov, 2021 at 11:03 AM